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Customer Feedback: A Guide for Continuous Improvement
Listening to and acting upon customer feedback can significantly influence a company’s success. However, it’s not enough to simply collect customers’ feedback – as a business leader, you must be...
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Evolution of the CIO: Technologist to Strategist
The Chief Information Officer (CIO) role has undergone a profound metamorphosis over the past few decades. These leaders have transcended their roles as mere technologists to become the architects of...
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Achieving an Effective Cloud Transformation
As more and more businesses embark on important digital transformations, cloud transformation has emerged as a dynamic force, offering efficiencies, agility, and a competitive edge to organizations....
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Customer-Centric Transformations in a New Era
The post-pandemic landscape has ushered in a profound shift in the modus operandi of organizations. As customer expectations continue their dynamic evolution, enterprises find themselves standing at a...
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IT Alignment: A Framework for Success
I’ve had the pleasure of exploring the IT landscapes of various organizations, assisting them in navigating the complex journey of aligning their technology initiatives with their overarching...
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The Benefits of a Technology Maturity Level Assessment
In the realm of technology, businesses often find themselves standing at the crossroads of change, a journey that demands a strategic guide. The Technology Maturity Level Assessment is a potent tool...
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AI Adoption: A Study in CX Transformation
Adoption of artificial intelligence (AI) is no longer just an option—it’s a strategic imperative. As a seasoned consultant, I’ve witnessed firsthand the transformative power of AI when harnessed with...
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The Importance of Information Architecture in AI
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How to Set Up ActivityPub for Self-Hosted WordPress Sites
Photo by Battenhall With decentralized content and federated services growing in popularity, many existing web technologies are adopting the ActivityPub open standard. Services like Meta’s Threads,...
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Elevating Your Tech Strategy with AI
Photo by Glenn Carstens-Peters Artificial Intelligence continues to prove itself as a critical strategic imperative. This article touches on the role AI can play in elevating your tech strategy....
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Navigating AI And Automation In Mid-Size Businesses
Photo by Lukas Blazek For mid-size businesses, the adoption of automation and artificial intelligence (AI) is essential in today’s business landscape. These technologies not only drive operational...
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Connecting Your Technology Roadmap with Business Objectives
The strategic deployment of technology has long been a cornerstone for success. The technology roadmap is a guide for an organization’s technological change. Having a detailed and flexible technology...
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Zero Trust Architecture – Redefining Security
Security is critical to every business and Zero Trust Architecture (ZTA) is a powerful approach to protect against cyber threats. ZTA breaks away from traditional trust models, requiring thorough...
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Identifying AI Opportunities: 6 Key Indicators
AI is swiftly becoming indispensable in modern business strategy, promising significant enhancements in efficiency, cost control, and operational precision. By leveraging AI and automating repetitive...
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